All of our training work is rooted in tools and approaches that have been shown to work in charities, non-profits, public bodies, higher education, arts and housing organisations.
Our training and consultancy has helped charity and public organisations who tackle a range of social, economic, environmental, political and health challenges. Among our customer are NSPCC, Battersea Dogs and Cats Home, Marie Curie, the Trussell Trust, the World Food Programme, Great Ormond Street Hospital Charity, British Red Cross, and UNICEF UK.
We have been working for and with charities, not-for-profit and third sector organisations for over 30 years. Throughout that time we have focused on providing practical support and outstanding customer service. The experience of working with managers, leaders and their teams within these sectors has given us a clear understanding of the challenges they face. All our training programmes are designed with these challenges in mind. Participants gain skills they can apply to their work immediately, and the confidence to do so. We care deeply about the missions of the organisations we work with, and how we can enable their teams to deliver them.
Our business is a small but impactful organisation. We are employee owned and female led. Our consultants and senior consultants are all employed staff, and we aim to be a great place to work. Our Directors are also employed, and are Principal Consultants, which means they deliver programmes too. We also work closely with our Partner Consultants who offer specialist skills when you need them. This means you can expect the same support, commitment and care no matter who your trainer is.
We work with the not for profit sector. The people we work with feel inspired, motivated and confident in the skills needed to create social good.
Learning that leads to greater social good.
Our mission to deliver learning that leads to greater social good is underpinned by the following values which determine how we work. They were co-created by everyone employed by =mc and are included in each person’s KRAs. We are:
We are committed to making a positive impact in the world.
We are passionate about our customers, the important causes they represent and the impact they make. We are committed to providing the right programmes that deliver the right outcomes through practical and applicable learning. We are energised by the positive effect we have on individuals, teams, and organisations.
Our passion is displayed through our exceptional standards, our ownership of our work and our professional and solution-focused approach. We do what we say we will.
Everyone who works with us is valued and cared for.
We care for our customers and participants and ensure they feel welcomed, valued and safe to try something new. We are approachable, friendly, personable and down-to-earth. We respect people’s lived experience, perspectives and expertise. We value people’s differences. Our participants feel listened to and that their needs as individuals are understood and met.
We care for each other as whole people, and we care about each other’s work. We actively take care of ourselves. We are respected, supported and trusted in our work. We are genuinely interested in each other. We adapt to each other’s preferences and needs. We assume the best of intentions.
We are curious, inventive and continuously evolving.
We are fired up by learning and being curious. We provide accessible, helpful, interactive and practical training. Our approaches engage, inspire and challenge, making the learning fun, valuable and memorable.
We proactively spot and make improvements and we respond to emerging needs. We take a logical and rigorous approach to our work. We question and challenge ourselves and each other. We ask for, listen to and act on feedback. We test, review, refine, improve.
We work in partnership and as a team.
We develop long-term relationships and build trust. We ask questions. We listen to understand. We adapt our approaches to customers’ context and needs, ensuring we offer genuine solutions. If we don’t believe we can make a true impact, we are comfortable to say no.
We prioritise collaboration internally to generate ideas and make improvements. We regularly check in with each other. We have a culture of open communication, asking questions, sharing opinions and listening. We share and act on our learning without blame or shame. We ask for, and offer, help. We give honest feedback. We have fun and enjoy working together.
