Yvette specialises in personal effectiveness, change and innovation, and management development.
Before joining =mc, she worked in HR for several years in the private sector where she was an HR generalist, delivering change projects and supporting employee relations. More recently she worked in the charity sector, as an HR Manager providing advice and guidance to managers, staff and trade union representatives.
I am currently developing and delivering a range of leadership and management programmes for organisations includingFriends of the Earth, West Kent Housing and the MS Society. Recently I have also delivered a range of personal effectiveness training programmes – including Business Acumen, Managing Multiple Priorities and Emotional Intelligence – to organisations ranging from Mind to The Wildlife Trusts.
A key focus for the charity sector is looking at how to manage change effectively. I’ve been facilitating a range of programmes and team away days with organisations such as the London Borough of Lambeth Council, Mind andCambridge Assessment to help manage change and support staff by building resilience. We recently ran a thought leadership networking event on this topic, and we looked at how L&D practitioners have a role in this too.
I have also supported organisations with their internal working relationships, by thinking about ‘internal customers’ and how to break through the ‘us and them’ culture that can often develop in organisations, particularly between inward facing and outward facing staff. By exploring different perspectives and interactions, I’ve helped staff of all levels consider what they can do to get a ‘proactivity gain’ in these relationships.
In addition, this year I have worked with various teams on Creativity & Innovation. This day provides tools and techniques to help individuals not only to generate ideas that can make a big difference to their work and the way they tackle organisational challenges, but also helps to turn those ideas into practical realities.
In terms of public training, I’ll be delivering our Thinking on Your Feet programme in April 2016, which will give you the confidence to learn to think clearly and effectively under the pressures of a fast moving world.
Before joining =mc, I worked in HR for several years in both the private and charity sectors. I started out at a major City Law firm, where I provided a support role to staff and managers on all kinds on employment issues. Whilst there, I really enjoyed developing and facilitating training for staff and HR colleagues alike. I was also involved in large change projects, helping managers to lead change and providing support to staff.
Most recently, I was the HR Manager at ODI. In this role, I managed a team to deliver lots of different operational HR activities. I particularly focused on designing and implementing the Learning and Development strategy. I also enjoyed providing support, advice and coaching for line managers. Throughout my time at ODI, I lead the performance management procedure, which involved providing training to staff and managers, ensuring staff had development opportunities and that all staff had objectives that were fully aligned to the ODI strategy, which in turn meant they could be successful in their roles.
Now at =mc, I’m inspired by the work the people on our programmes are doing and the tough challenges our customers face. I’m really enjoying helping managers to feel confident about their work and to support them in raising the performance and effectiveness of their teams. I’m always excited when I can see participants applying the practical tools and techniques they’ve learned on the course, and immediately getting results.
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Clare Segal, Director