Emotional Intelligence in Management
Develop your interpersonal and intrapersonal skills through Emotional Intelligence
If you're a manager, you often need to feel confident and in control in challenging situations with colleagues, customers, donor and even service users. Emotional Intelligence (EI) offers you a number of techniques and technologies to maintain your own motivation and momentum under pressure, and to maintain a positive balance.
Identifying the different social styles and learning to work between them was really helpful and something that I will use in daily interactions in work. Paul Collins, Curator, British Museum |
The Benefits of Emotional Intelligence
- feel confident and in control in challenging situations
- reduce stress and maintain motivation and momentum under pressure
- handle difficult people, colleagues, customers and service users
Core modules
- What is Emotional Intelligence (EI)?: discover the origins of EI and some of the thinking underpinning its importance as distinct from 'conventional' intelligence
- Key elements: understand the management implications of the key EI elements – self-awareness, self regulation, motivation, empathy and social skills
- Measure your own EI: use a tool developed by =mc to identify your current strengths and areas to improve
- Using EI at work: find out how to use EI techniques effectively in meetings, appraisals, presentations and even emails
- Self-awareness: explore how to become more aware of yourself, your own feelings and the impact you have on others
- Self-regulation: acquire techniques to maintain a balanced perspective on yourself and your feelings
- Motivation: understand your own motivation and how to maintain and nurture it using 'push' and 'pull' drivers
- Empathy: handle difficult situations – use fact-feeling loops to understand the emotional content of someone's experience and help them find solutions
- Social skills: move beyond seeking popularity – learn how to build rapport with others quickly and effectively in difficult situations
- Using EI in leadership: explore how you can use EI in leadership settings to share vision and ideas effectively
Learning approaches
The programme uses a series of questionnaires, case studies, exercises and inputs structured to help you develop an understanding of EI and its potential.
| Dates | 05 November 2012 |
|---|---|
| Duration | 1 day |
| Cost | £230+VAT |
| Venue | London |
| Documentation | Workbook containing all topics covered during the programme. |
| Booking Info | Book Now Also available in-house » |
Please contact us if you'd like to discuss your training requirements with our team, or would like more information |
