The Management Centre
Call us: +44 (0)20 7978 1516
For Learning & Development: yvette@managementcentre.co.uk
For Consultancy: bernard@managementcentre.co.uk
Next public training: Handling Difficult Conversations Book now
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Handling Difficult Conversations

Facilitation Skills

Being courageous when it matters the most

In this highly reflective workshop, participants build their confidence in having conversations, especially the ones that they just don’t want to have. Whether they’ve been putting off delivering a difficult message, are worried about the need to give feedback about something that has gone wrong, or because they suspect there will be a disagreement, this workshop can help with practical tools and proven techniques to take the pain out of conversations.

This online learning course is split into two half-day workshops with additional one-to-one coaching. You can progress through the programme to the point that suits you best, attending both workshops and the additional coaching session, or just the first workshop. By attending all three sessions, the cost of each is lower – think of this as a reward for committing to your learning journey. Note that you cannot attend the second workshop or access the coaching if you have not attended workshop 1. Book the whole course for £250+VAT or try the first workshop for just £120 and see what you think.

About the sessions:
Workshop 1 (27th October, 09.30 - 13.00)
  • Understand conflict in conversations
  • Discover what makes some conversations difficult
  • Improve transactions with others to avoid conflict
Workshop 2 (28th October, 09.30 - 13.00)
  • Gain confidence to address difficult behaviours, problems or issues
  • Get into the right mind-set so essential conversations are less difficult
  • Use a structure and choose the right words to effectively and confidently hold difficult conversations
Additional one-to-one coaching session (1 hour)
  • Address a specific challenge you're facing during a personal session with the programme leader
  • Identify and improve skills learnt in the workshops that you need more help with
Investment:
Workshop 1
£120 +VAT
Module 1 & 2 £180 +VAT (£90 per module)
FULL COURSE: Module 1 & 2 & Coaching Session £250 +VAT

=mc uses Zoom as a virtual classroom, where the modules will take place. The platform enables high levels of participation. To take part in =mc online learning you will need access to a computer with a working microphone, speakers (or headphones) and a webcam. You’ll need to be in a quiet space with a good internet connection.
Sorry the date doesn't work for you this time. All our public training is scheduled when enough demand is there, so please register your interest here, and we'll let you know as soon as a new date is set.
If you have 4 or more people to train it's worth getting in touch to discuss in-house options. These include:
  • your choice of structure – as well as choosing dates to suit you, you can also decide whether to have the content delivered full days, half-day sessions or bitesize sessions over separate days.
  • tailoring options – if you're looking to focus on particular elements of the programme, we can look into this.
  • developing internal processes – by bringing your team together, you can adapt =mc approaches to develop your internal language and approach. Our trainers will hold facilitated discussions to gain group commitments and agreements
  • self-directed learning – this enables participants to set learning goals, acquire knowledge and skills, set their own actions and evaluate themselves using a customised web portal which we'll build for you.
In order to make sure your in-house training needs are met, the best way to start this process is with a conversation (for free of course). Contact us online or call 020 7978 1516 to speak to one of our experienced consultants.

For more information on the differences between online and face to face training, as well as our social distancing guidelines, visit our Learning and Development page.

Who is the programme for?

We all face challenges at work, and find different things challenging. This programme is designed for all staff levels, regardless of role.

Outcomes for you and your organisation

Throughout the workshop, we explore why emotional responses to events and people means some conversations appear difficult. Using the =mc STEP UP tool, participants will learn how to turn them into confident conversations.

Depending on the level of investment and length of workshop you need, this highly participative programme will cover some or all of the following outcomes. Participants are able to:

  • understand what makes a conversation difficult
  • understand our emotional responses to difficult conversations
  • prepare for difficult conversations using a Facts mindset
  • use a structured approach to develop confidence
  • practice and receive feedback on your conversations
  • understand how to use Transactional Analysis to improve results
  • prepare for and handle reactions and emotions from others

Learning Approaches

This workshop will ensure you tackle the conversations that matter the most to you. The structure blends theoretical knowledge of tools and techniques with:

  • work on real examples throughout
  • input and feedback from your peers

Confidentiality is assured.

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Course Details

Start Date: 27th, 28th October 2020

End Date: 28th October

Duration: 2 x Half-Day workshops + coaching

Venue: =mc virtual classroom

Cost (excl. VAT): £120 - 250

Yvette Gyles

About Yvette Gyles

Yvette specialises in leadership, personal effectiveness, change and innovation. Before joining =mc, she worked in HR for several years in both the private and charity sector as an HR...

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What can we help you with?

Need a quick answer to a specific challenge? Not sure what you're looking for or haven't time to search? Send me a message and we'll get back to you as soon as possible with an answer.

Or if you'd prefer to speak to someone, call 020 7978 1516.

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Yvette Gyles, Director

Ask Us a Question

Thank you for visiting the =mc website today.

We are all experiencing dramatic changes due to Covid-19. =mc are very much here for you and your colleagues across the non-profit sector.

All of our training programmes are now available as online learning.

Visit our Learning and Development page to find out more about our safety measures for future face-to-face training.

If you’d like to speak to an experienced consultant about the challenges you’re facing, and how online learning could help you to navigate those, contact us here or call 020 7978 1516.

Take care and stay safe,

  The Management Centre Team

Thank you for visiting the =mc website today.

We are all experiencing dramatic changes due to Covid-19. =mc are very much here for you and your colleagues across the non-profit sector.

All of our training programmes are now available as online learning.

To understand the differences between online and face-to-face learning, visit our Learning & Development page here. There you'll also find details of how we can work with you to ensure face-to-face training is run safely, when it's appropriate to do so.

If you’d like to speak to an experienced consultant about the challenges you’re facing, and how online learning could help you to navigate those, contact us here or call 020 7978 1516.

Take care and stay safe.

The Management Centre Team
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