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Handling Difficult Conversations

Facilitation Skills

Being courageous when it matters the most

This programme is available in-house. The full training is 1 day, but we also offer a shorter, half-day or bite size option. Contact us to discuss how we can tailor it to your needs.

In this highly reflective workshop, participants build their confidence in having conversations, especially the ones that they just don’t want to have. Whether they’ve been putting off delivering a difficult message, are worried about the need to give feedback about something that has gone wrong, or because they suspect there will be a disagreement, this workshop can help with practical tools and proven techniques to take the pain out of conversations.

Who is the programme for?

We all face challenges at work, and find different things challenging. This programme is designed for all staff levels, regardless of role.

Outcomes for you and your organisation

Throughout the workshop, we explore why emotional responses to events and people means some conversations appear difficult. Using the =mc STEP UP tool, participants will learn how to turn them into confident conversations.

Depending on the level of investment and length of workshop you need, this highly participative programme will cover some or all of the following outcomes. Participants are able to:

  • understand what makes a conversation difficult
  • understand our emotional responses to difficult conversations
  • prepare for difficult conversations using a Facts mindset
  • use a structured approach to develop confidence
  • practice and receive feedback on your conversations
  • understand how to use Transactional Analysis to improve results
  • prepare for and handle reactions and emotions from others

Learning Approaches

This workshop will ensure you tackle the conversations that matter the most to you. The structure blends theoretical knowledge of tools and techniques with:

  • work on real examples throughout
  • input and feedback from your peers

Confidentiality is assured.

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Yvette Gyles

About Yvette Gyles

Yvette specialises in leadership, personal effectiveness, change and innovation. Before joining =mc, she worked in HR for several years in both the private and charity sector as an HR...


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Or if you'd prefer to speak to someone, call 020 7978 1516.


Yvette Gyles, Director

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