In this highly reflective workshop, participants build their confidence in having conversations, especially the ones that they just don’t want to have. Whether they’ve been putting off delivering a difficult message, are worried about the need to give feedback about something that has gone wrong, or because they suspect there will be a disagreement, this workshop can help with practical tools and proven techniques to take the pain out of conversations.
We all face challenges at work, and find different things challenging. This programme is designed for all staff levels, regardless of role.
Throughout the workshop, we explore why emotional responses to events and people means some conversations appear difficult. Using the =mc STEP UP tool, participants will learn how to turn them into confident conversations.
Depending on the level of investment and length of workshop you need, this highly participative programme will cover some or all of the following outcomes. Participants are able to:
This workshop will ensure you tackle the conversations that matter the most to you. The structure blends theoretical knowledge of tools and techniques with:
Confidentiality is assured.
Need a quick answer to a specific challenge? Not sure what you're looking for or haven't time to search? Send me a message and we'll get back to you as soon as possible with an answer.
Or if you'd prefer to speak to someone, call 020 7978 1516.
Yvette Gyles, Director