This video explains how the three elements of face to face communications (as researched by Albert Mehrabian) work together to deliver your message. Using a mismatch of body language and tone compared to your words can lead to your message being lost or misconstrued. Match all three to have the biggest impact. Laura Slater, =mc Director and Learning and Development Consultant explains.
To find out how we can help improve your personal impact, take a look at the Developing Personal Presence programme.