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Case Studies

The Trussell Trust logo

Case Study: Managing projects at The Trussell Trust

The Trussell Trust is a charity that supports a UK-wide network of more than 1,300 food banks, providing emergency food and support to people facing hardship and campaigning for change to end the need for food banks in the UK. The Challenge The number of people needing emergency food has increased significantly in recent years. […]

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Marie Curie logo

Impact Report: Marie Curie – A blended approach supporting managers to step up into management

Marie Curie are a national charity helping people and their families living with a terminal illness make the most of the time they have together. They provide the largest number of hospice beds outside the National Health Service and are the largest charity funder of palliative and end of life care research. Marie Curie have […]

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Henley Business School

Case Study: Henley Business School

Enabling collaboration through a common approach to project management The University of Reading is ranked in the top 1% of universities worldwide with 17,000 students from 150 countries. It is famous for its research in business, agriculture and meteorology. Introduction In 2008 the Henley Management College became part of the University of Reading, in a […]

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Wealden DC

Impact Report: Leading Managers to Lead

Using blended learning and leadership support to build management cohesion, competence, confidence and connection in a local authority context. Wealden District Council is hugely ambitious. From handling one of the largest volumes of planning applications in the UK, to an unwavering commitment to sustainability and the environment, their strategic aims are clear: to ensure everyone […]

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City University of London

Impact report: City, University of London provides just-in-time learning in response to Covid-19

City, University of London (City) is a global University committed to academic excellence with a focus on business and the professions, and an enviable central London location. The University is in the unique position of having special links with the City of London and attracting around  20,000 students (over 40% at postgraduate level) from more than […]

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Sussex Training Consortium

Impact Report: Transforming leadership with blended learning at Sussex Training Consortium

Endorsed programmes drive Local Authority Leadership Development – in partnership with the Sussex Training Consortium The Sussex Training Consortium (STC) provides targeted, relevant, high quality training for all staff working in 12 Districts and Boroughs across East & West Sussex. It aims to ensure that any learning and development they offer the authorities is not […]

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Wildlife Trusts

Case Study: Developing entrepreneurial talent with the Wildlife Trusts

Throughout the UK, there’s a complex array of pressures affecting wildlife – loss of natural habitats, deregulation, major infrastructure projects, a lack of appreciation of nature’s value to society, wildlife crime. All threaten our wildlife and wild places and affect everyone’s wellbeing. The Wildlife Trusts work in local communities with a wide range of different […]

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City University of London

Case Study: City, University of London – Future Leaders

Blended Learning & Development for Future Leaders at City, University of London Introduction City, University of London (City) is a global University committed to academic excellence with a focus on business and the professions, and an enviable central London location. It’s in the unique position of having special links with the City of London and […]

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Case study: Partnership skills – encouraging a collaborative approach to data culture at UNICEF UK

UNICEF UK (UUK) is part of UNICEF’s global network. It raises money for their work with children and children’s rights worldwide. Accurate, up-to-the-minute information – data – is a key element in UNICEF UK’s very successful fundraising operation. And how that data is managed across the organisation is increasingly significant to their work. Challenge Supporter […]

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Anthony Nolan

Case study: Engagement Strategy Development at Anthony Nolan

Anthony Nolan is the leading UK charity working in the areas of leukaemia and haematopoietic stem cell transplantation. It recruits individuals to a national donor register and carries out research to help make bone marrow transplants more effective. Their vision is to save and improve the lives of everyone who needs a stem cell transplant. To succeed in this ambition, […]

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Age Exchange

Case study: Building sustainability at Age Exchange

Age Exchange was formed in 1983 as a specialist reminiscence charity, and over the years has developed new ways of working to reduce loneliness and isolation. For the past 15 years, due to a growing older population, the charity has expanded its work with people who have found themselves as carers for older relatives and […]

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Into Film Logo

Case study: Delivering change at Into Film

Into Film is a national agency working throughout the UK to engage children and young people in film and cinema. Their focus is educational, supporting teachers and educators to achieve a wide range of learning outcomes using film. The programme includes a network of extra-curricular film clubs, resources to use in clubs and in the […]

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Fairtrade Foundation

Case Study: Fairtrade Foundation: Understanding staff development needs

Fairtrade International is a global movement working with small-scale farmers and workers across the world to secure fairer prices, better working conditions and sustainability. Established in 1992, Fairtrade Foundation is the UK member of Fairtrade International. Their work includes raising awareness of its partners and projects, and certifying the use of the Fairtrade mark within […]

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West Kent Housing Association logo

Case Study: West Kent Housing Association

Developing line managers for an evolving culture West Kent Housing Association (West Kent) is a vibrant, community-based business providing affordable homes and services to people living in the towns and villages throughout Kent. Established in 1989, they were one of the first large scale voluntary transfers of local authority housing. They were the first ‘excellent’ […]

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Evolve Housing and Support Case Study

Case study: Continuous development and managing talent at Evolve Housing + Support

(previously South London YMCA) provides a range of supported housing services for 545 homeless people Croydon, Bromley, Lambeth and Kensington & Chelsea. Over the last five years, they’ve transformed most of their properties through a £25m redevelopment programme, so that those living in them have a better chance to turn their lives around and live […]

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MS Society

Case Study: MS Society

When Paul Amadi took up the reins as Executive Director of Fundraising at the MS Society, it was an exciting time of change. There was an ambitious, new organisation strategy. A 10 year, £100M research appeal had started. A new marketing strategy was in development… and a fundraising improvement programme was building on the outcomes of […]

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Case study: Driving innovation and knowledge management at the NSPCC

NSPCC has an extraordinary achievement behind it – the transformational Full Stop campaign. But they are committed to stepping up to the next level of performance with a new fundraising target and strategy to ensure they deliver on their commitment to children. This case study explains how =mc helped develop an integrated innovation programme- including […]

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Dumfries & Galloway Housing Partnership

Case study: Dumfries and Galloway Housing Partnership (DGHP)

Developing new ways of working Turning a local authority department into an independent organisation means major change. Internally it’s a new structure, new systems – and new staff. Externally it should mean significantly improved services for users. Good on paper, but just how do you transform an organisation from being reactive to proactive? From handling […]

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Macmillan logo

Case study: Growing Fundraising Talent at Macmillan Cancer Support

This case study looks at how a tailored version of The Influential Fundraiser programme has helped almost 300 fundraisers have impact in supporter relationships. Fundraisers at The Prince’s Trust and Marie Curie have also benefited from their own bespoke versions of this training, with the programme being delivered 25 times for them collectively. Since its […]

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Housing and Care 21

Case study: Housing & Care 21

Driving culture change at Housing & Care 21 Housing & Care 21 are the UK’s largest non-profit care provider and a national leader in providing innovative, affordable housing for older people. Their strong belief that later life should be happy and fulfilling, has lead to them supporting over 28,000 people across the UK with essential […]

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Case study: Developing the Royal Shakespeare Company’s Leadership Culture

The Royal Shakespeare Company (RSC) is one of the most famous theatre companies in the world. They work to connect people around the world with Shakespeare through innovative and distinctive theatre and education. As well as Shakespeare’s work, they also produce bold, ambitious work with living writers, actors and artists. This includes the multiple award-winning […]

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The Management Centre

Case study: Organisational integration at The Manchester Museum

The Manchester Museum is unique. In no other university can you find such an encyclopedic compendium of human creativity from every corner of the globe, alongside evidence of the evolution of the planet over the last 4.6 billion years. Breaking down silos was a key goal and =mc was able to help in a number […]

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Case study: Supporting new approaches to Project Management in ActionAid and FareShare

Different organisations do – and define – project management in different ways, from a ‘whole organisation’ skill that everyone needs to understand and share at some level, to a specialism practised by a few people on behalf of the many. Whatever the tactic, how well projects are managed contributes to the culture and reputation of […]

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Marie Curie logo

Case study: Spreading the legacy message in Marie Curie

Marie Curie is one of the UK’s largest national charities, providing care and support for people living with any terminal illness, and their families. They’ve been carrying out this vital work for over 65 years – and last year alone cared for over 40,000 people across the UK. Challenge In 2015 Marie Curie Cancer Care […]

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Gateway housing association

Leading Gateway from Good to Greatness

Gateway Housing Association is the largest provider of sheltered housing in Tower Hamlets. Their name came about because of their unique role in supporting people in a borough which has, throughout history, been a ‘gateway’ for migrants coming to live and work in London. It also reflects their core belief that decent affordable housing is […]

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British Council

Case study: The British Council increase their global fundraising capacity

Working commercially at a local level, worldwide The British Council asked =mc to help it to increase income generation across the globe by designing and delivering training programmes that would develop sponsorship and business relations skills among staff. After this training British Council staff in Russia secured a 1 million Euro sponsorship deal! Background The […]

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Canal and River Trust

Case Study: Canal & River Trust

New charity: new donors – setting up a major donor fundraising programme from scratch Formerly British Waterways, the charity Canal & River Trust (CRT) was launched in 2012. It is responsible for maintaining 2,200 miles of historic canals, rivers, docks and reservoirs, as well as museums, archives and a large collection of protected structures. CRT […]

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Case study: Capacity building for UNAIDS

UNAIDS is the leading UN organisation in the global response to HIV, bringing together the efforts and resources of ten UN system organisations. Across its programmes, partnerships with local NGOs and community based groups are key to successful delivery. Challenge Partners in West and Central Africa have limited resources and are reliant upon a few […]

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Birmingham Hippodrome

Case Study: Birmingham Hippodrome

Birmingham Hippodrome raises £1m for Stage Appeal with help from =mc The Birmingham Hippodrome started an appeal in Spring 2012 for a major capital appeal to fundraise £1m towards the cost of replacing their 30 year old stage. They had gathered some key customer data and needed some high level expertise help to analyse the […]

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SDNPA logo

Case Study: Helping to ensure sustainability – developing an income generation strategy for South Downs National Park Authority

  The South Downs is the UK’s newest National Park, covering a wide variety of landscapes, historic monuments, archeological features and living, working communities. Around 2 million people live within or close to the national park – the highest local population among all the national parks – and day visits reach 46 million a year. […]

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Concern Worldwide

Case study: Developing a competency framework for Concern Worldwide

What makes us successful? Inside Concern Worldwide’s competency framework Concern Worldwide is an international non-governmental organisation “working for a world where no one lives in fear, poverty or oppression.” Established over 40 years ago it works in over 29 countries. As well as responding to humanitarian emergencies, Concern also provides longer-term assistance in the areas […]

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JDRF logo

Case Study: JDRF boost their major donor fundraising

  Juvenile Diabetes Research Foundation (JDRF), the world’s leading charitable funder of type 1 diabetes research, has a strong base of supporters, many of whom are motivated by their direct affinity with the cause. They also have a major donor fundraising programme, sustained by some highly motivated volunteers. The volunteers are often involved in networking […]

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Case study: Frontline AIDS develop a country strategy for Uganda

  In 2007, the Uganda country office of Frontline AIDS (then known as The International HIV/AIDS Alliance) was a new and growing programme with great potential. In need of a country strategy, but with little time to spare on it, they called on =mc. Two years later, and the Uganda country office was ahead or […]

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Global Development Network

Case study: Global Development Network expands its fundraising

  The Global Development Network (GDN) is a worldwide association of research and policy institutes promoting the generation, sharing and application to policy of multidisciplinary knowledge for the purpose of development. It was founded as a unit in the World Bank a decade ago, and is now an independent International Organisation with headquarters in New […]

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Case Study: Developing Commercial Awareness with Hackney Learning Trust

As winner of the prestigious ‘Outsourced Provider of the Year’ award at the 2011 Education Investor Awards, Hackney Learning Trust (HLT) was recognised for transforming education in Hackney. But they face the opportunity and challenge that funding has been transferred directly to schools to buy the services they want from whoever they want. This has […]

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Case Study: Developing Earned Income at the RSPCA

The RSPCA is the largest animal welfare organisation in Europe. It rescues, rehabilitates and rehomes hundreds of thousands of animals each year in England and Wales. The RSPCA also offers advice on caring for all animals, and campaigns to change laws that will protect them, which it enforces through prosecution. But they face the challenge […]

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The Management Centre

Case study: Evaluation of the tsunami hardship fund for the British Red Cross

The British Red Cross is a neutral and impartial humanitarian organisation, working both in the UK and overseas, whose mission is to help people in crisis, whoever and wherever they are. They have an officially recognised support function to the UK Government in humanitarian matters. They are part of a global voluntary network – the […]

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Law Centres Network logo

Case study: Law Centres Federation (LCF)

Envisioning the future to test your strategy In a quickly changing world, it often feels like traditional strategic planning isn’t quite covering all the bases. With an uncertain and shifting external environment, the UK’s federation of not-for-profit legal practices wanted to test whether their new strategy would be robust enough to handle these changes. Find […]

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Case study: Transforming and aligning organisational strategy at Sightsavers International

Sight Savers International needed a clearer strategic direction, but any successful strategy would have to truly engage staff across the organisation. In this case study we reveal how =mc worked with Sight Savers over two years to develop a new global strategic direction that achieved record levels of understanding and engagement across the organisation. The […]

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National Trust Scotland

Case study: Developing a values-led culture at the National Trust for Scotland

The National Trust for Scotland is the conservation charity that protects and promotes Scotland’s natural and cultural heritage for present and future generations to enjoy. With over 270,000 members it is the largest conservation charity in Scotland. It depends for its support on donations, legacies, grants and membership subscriptions. Established in 1931 the Trust acts […]

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