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Facilitation Skills

Working with groups to achieve results

Facilitation Skills will help participants to gain the confidence and skills to work effectively with groups to solve problems, make decisions, create new ideas, agree direction and plan action in a productive way.

In a packed day they’ll discover a variety of tools and techniques, including contracting principles, creating engagement, reading group dynamics, resolving challenges, balancing task/process, structuring sessions for maximum impact, and evaluating outcomes.

They’ll learn from an experienced =mc facilitator how to improve their personal communication and interaction skills including questioning, summarising and active listening. The programme includes hands-on practice in facilitating small group exercises, with immediate feedback from fellow participants.

Outcomes for you and your organisation

At the end of a 1-day programme participants will be able to:

  • help people work productively together in meetings
  • engage groups to work on tasks effectively
  • use a range of approaches to organise and shape a group discussion
  • handle challenge and conflict in groups
  • agree ground rules to build a good process
  • create clear contracts with groups and individuals
  • understand the patterns that groups go through
  • produce a plan for an upcoming facilitation session they need to deliver

Learning approaches

In this enjoyable and stimulating day participants enjoy:

  • time for personal reflection to assess their strengths and weaknesses
  • group activities to practice their new techniques
  • 360º feedback from the programme leader and others
  • “You’ve given me the tools – and invaluable help – to ensure I chair enjoyable and productive meetings in the future.”

    Gemma Jones, Memory Walk Officer, Alzheimer’s Society

  • “The course was really useful and if I do even half as good a job as the trainer did on the day when I facilitate my working group, then I will be happy!”

    Ross Matthews, Workforce Strategy Learning and Development Coordinator, Macmillan

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Charlotte Scott

About Charlotte Scott

Charlotte specialises in leadership development, team facilitation and strategy development. Charlotte worked for over 20 years in the not-for-profit sector. Before joining =mc seven years ago, she created and implemented a...


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Yvette Gyles, Director

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