The Management Centre
Call us: +44 (0)20 7978 1516 | bernard@managementcentre.co.uk
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Emotional Intelligence in Management

Developing interpersonal and intrapersonal skills

If you’re a manager, you often need to feel confident and in control in challenging situations with colleagues, customers, Board members, donors and even service users. Emotional Intelligence (EI) offers you a number of techniques and technologies to maintain your own motivation and momentum under pressure, and to maintain a positive emotional balance.

This day focuses on key EI tools and techniques applicable in everyday work situations to improve your effectiveness. You’ll have the chance to practice using them with fellow participants and explore case studies. As a result you’ll reduce your stress, feel confident and in control in challenging situations, and able to handle difficult people well. You’ll also be able to cultivate effective working relationships.

Who is the programme for?

This programme is designed for managers who have to work in stressful situations or deal with challenging stakeholders. It is also useful for managers keen to learn more about managing their own emotions.

  • “The day is action-packed and covers a lot. It’s been a great opportunity for me to analyse my response to and behaviour in different situations, and I now feel encouraged to try new approaches.”

    Helen Collins, Trusts & Events Manager, Dementia UK

  • “In a very engaging, perfectly timed day, the session on motivation was especially useful. It not only helped me get to the root of my own issues, it also showed me how it affects others. Thank you!”

    Jane Rowlands, Senior Research Nurse, Chelsea & Westminster NHS

  • “I now understand I am in control of my own responses, both positive and negative. I also understand the impact of the response I choose to have. It’s very liberating.”

    Leanne Kerry, Business Improvement Manager, Aspire Group

  • “I am now aware of my social skills style and how this can relate to others’. I appreciate how useful Emotional Intelligence will be in forming valuable relationships with key business contacts and, as a result, garnering corporate support for the RSC.”

    Nicola Clements, Corporate Fundraising Officer, RSC

  • “I found the self-assessment questionnaire very useful as it helped me to see where I am strong and what I need to work on. I’ve no doubt this course will help me immensely.”

    Steve Davis, Head of Human Resources and Volunteering, Dorset Wildlife Trust

Outcomes for you and your organisation

After an intensive interactive day working in small group setting led by a skilled =mcconsultant you’ll be able to:

  • discover the origins of EI and the thinking underpinning its importance as distinct from ‘conventional’ intelligence
  • understand the management implications of the key EI elements – self-awareness, self regulation, motivation, empathy and social skills
  • find out how to use EI techniques effectively in meetings, appraisals, presentations and even emails
  • explore how to become more aware of yourself, your own feelings and the impact you have on others
  • understand your own motivation and how to maintain and nurture it using ‘push’ and ‘pull’ drivers
  • handle difficult situations – use fact-feeling loops to understand the emotional content of someone’s experience and help them find solutions
  • learn how to build rapport with others quickly and effectively in difficult situations to diffuse concerns

Learning approaches

The programme uses:

  • a series of questionnaires, case studies, exercises to embed the learning
  • inputs to help you understand EI and its practical uses
  • analysis of your EI quotient – to help you identify your strengths and weaknesses
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The Team

Yvette Gyles

About Yvette Gyles

Yvette specialises in personal effectiveness, change and innovation, and management development. Before joining =mc, she worked in HR for several years in both the private sector where she was...

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Or if you'd prefer to speak to someone, call 020 7978 1516.

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Clare Segal, Director

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