The Management Centre
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Insights

9-Fundraising-Nos

Fundraising: The Nine Fundraising Nos

Fundraisers are worried about donors saying ‘no!’ This article explores the idea developed by =mc directors Clare Segal and Bernard Ross in their book The Influential Fundraiser (Wiley 2010) that there are 9 different ways in which donors say ‘No’ and how to respond. The starting point is that No normally means “ask me a better […]

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Belbin: High Performing Teams

High performing teams: Belbin’s team roles

If you’re keen to explore more team working methods, have a look at our Project Management training page, or get in touch to ask about including Belbin roles in in-house training. Have you ever been part of a team, which, despite all your efforts, consistently fails to deliver? Or lucky enough to be involved in […]

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Effective-Delegation

Effective delegation

As a project manager, does it sometimes seem that your projects have got out of hand? That there’s so much you need to do that you’re almost suffocating under the weight of it all? Do you have a nagging thought that there must be a better way to get things done? This article explains how […]

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Giving-and-receiving-feedback

Giving and receiving feedback

Giving good feedback is an essential part of a manager’s role, not only to get the best outputs, but also to motivate and develop staff. It is doubly important when dealing with a performance challenge of some sort. But no one said it was an easy part of a manager’s job. Fortunately, there are a […]

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5-Practices-of-Effective-Leaders

Leadership: 5 practices of effective leaders

In any senior manager’s career, the transition from manager to leader can be a tricky one. How do you lift yourself up from the operational to the strategic? What are the secrets to providing visionary leadership? How can you inspire and lead change in your organisation? This article explains the Kouzes and Posner model. In […]

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Behavioural Economics Brain

I want you to want to learn. Is Behavioural Economics the breakthrough we’ve been waiting for in L&D?

In this article, =mc’s Senior Learning & Development Consultant, Philly Graham looks at an important new framework, behavioural economics, and what it can teach us in learning & development. At =mc we are constantly reflecting on what could improve training and development initiatives, especially in terms of supporting real change in organisations. A challenge that is often cited to […]

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Yvette Gyles

I’m the boss now! Top tips for new managers to make a successful transition into management

Moving into your first role as a new manager is a big deal. In fact, it’s probably the biggest step you can take in your career. Once you’re on the management ladder, climbing it gets easier with time and practice. But the first step is fraught with challenges and difficulty. Building on last year’s Emerging thoughts […]

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The Management Centre

Change and the leadership challenge in housing

Social housing needs skilled managers and strong leadership to lead others through change and protect its social purpose. Housing associations have a core social purpose – to support those in need, ensuring strong communities and to do so in a way that empowers individuals to lead healthy, happy, and secure lives. However, we know from […]

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The Management Centre

Where to focus in arts fundraising: Start, Stop, Consider

Last month 29 arts and culture fundraisers came together for the intensive, immersive – and hugely enjoyable – experience that is the National Arts Fundraising School. Three days into the 6-day programme, we asked them to reflect on three clusters of action: things they wanted to start doing things they wanted to stop doing things they wanted to consider further We’ve […]

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behavioural economics websites

10 ways to increase donations through your website

Behavioural Economics is changing our understanding of how people make decisions. While we like to think we are rationale, considered beings, the majority of our daily decisions are made quickly and often irrationally. This has huge implications for us as fundraisers, not least in the way we engage with donors making ‘impulse’ or ‘spur of the […]

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The Management Centre

5 energisers for team meetings and away days

In this blog, Learning & Development Consultant Philly Graham shares 5 practical energisers to help bring teams together. I recently met up with a friend who told me how tired she was of her team meetings and away days. Every time she got her team together, she found herself using the same format and the […]

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Why is your change process failing?

Why is Your Change Process Failing?

This article introduces =mc’s adaptation of Kotter’s change model, redeveloped especially for the ethical sector. Discover the benefits of using this approach, and the pitfalls of not. For those of us in the charity, public and arts and culture sectors, it’s now generally recognised that to stay relevant, to improve results, and to adapt to […]

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Building New Ideas

Building New Ideas

One good, workable idea often comes from two others being combined. For example, Johannes Gutenburg, the 15th Century inventor of the printing press, combined the idea of the pressure provided by a wine press, with the idea of the imprint put on coins in the city mint. His printing press with moveable type was a […]

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The Management Centre

Being new – 5 things you need to do

I started my new job as a consultant at =mc today. And one of the first things they asked me to do was to write a blog… So I decided that I needed to learn from my past experience of changing jobs. After all I have done this before First I noticed there are two […]

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The Management Centre

7 things to think about when managing challenging people

In this blog =mc’s Senior L&D consultant Yvette Gyles looks at 7 key questions to help you work out how best to manage challenging people. As a manager, one of the most difficult things to deal with is managing ‘challenging’ people, whether it’s because you don’t get on with them on a personal level, or […]

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The Management Centre

Beyond the Induction — 5 things you need to do to help your colleague

The latest post from our new Learning and Development consultant Yvette Gyles is around what you can do to help out a new colleague. Following on from the post I wrote last week, I’ve been thinking about the support I’ve been getting in my first few days here at =mc. I’ve had great support, and […]

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The Management Centre

Why do projects fail?

In this blog =mc‘s L&D consultant Philly Graham shares ideas on why certain projects fail and what you can do to avoid this. Why do projects fail? Depressing though it is, I think we can all say we have been involved in a project that has gone wrong in some shape or form. But do […]

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coffee & macaroon

Behavioural Economics in fundraising: Time to get on board?

=mc director Bernard Ross and Omar Mahmoud Chief of Market Intelligence, UNICEF International presented a session at the National Fundraising Convention on behavioural economics. Below Omar Mahmoud suggests some of the issues they talked about. Based around their forthcoming book on Behavioural Economics in fundraising. Behavioural economics – why it’s time for Fundraisers to wake up and […]

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The Management Centre

Innovation in Action

In this blog, =mc‘s Senior Learning & Development Consultant Yvette Gyles shares 5 ideas for improving innovation, and how these steps are already helping organisations such as ActionAid. We’re good at coming up with ideas in my organisation – the creative bit – but they never seem to get off the drawing board. Where are we going […]

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Blue Ocean

Blue Ocean Strategy – A new approach to strategy and an opportunity for fundraisers?

This blog follows on from a masterclass Bernard Ross and Angela Cluff led at the International Fundraising Congress (IFC) in Holland where they were working with participants to explore a range of new approaches to strategy development. As part of this they were exploring whether a radical ‘blue ocean’ approach could help fundraisers transform their ability […]

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Laura Slater

Emerging Thoughts of an Emerging Manager

The latest =mc|Thinking blog comes from L&D Consultant Laura Slater, who looks at 3 common mindsets that new managers can unwittingly slip into – often with negative outcomes – and how to both understand and avoid them. Mindsets to avoid as an emerging manager Becoming a manager for the first time can be a confusing […]

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Unicorn

Is your project a zombie, troll or unicorn? Maybe it’s just confused and needs a rationale

In this blog, Senior Learning & Development Consultant, Yvette Gyles looks at common problems with projects, and gives an overview of =mc’s approach to Project Rationale. =mc’s Systems Model outlines 3 elements in getting your project rationale right. They are: Driver: what triggered this project? Why was it initiated? Was this in response to a […]

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change barriers

Barriers to a successful change process

In this blog, =mc Director Bernard Ross (with contribution from =mc Management Consultant David Segal) looks at what factors are most likely to de-rail a change process. What most holds back a successful change process? There’s lots of stuff published about organisational change and how to do it. But there’s less about why change processes […]

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Emotional Intelligence in fundraising

Emotional Intelligence in Fundraising – Part 2

Fundraising is about Influence – winning people over to your point of view. The starting point for influence in a not-for-profit setting should be a personal drive to achieve some wider social good. In part 1 of this this blog we concentrated on the importance of framing and organising your passion or personal motivation to help […]

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Emotional Intelligence in fundraising

Emotional Intelligence in Fundraising – Part 1

Fundraising is about Influence – winning people over to your point of view. The starting point for influence in a not-for-profit setting should be a personal drive to achieve some wider social good. To be an outstandingly successful influencer and fundraiser you need to have a real desire – a passion – for that change. […]

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Six Thinking Hats

Six Thinking Hats

How to work out what’s a good idea Six Thinking Hats (6TH) was developed by internationally respected consultant Edward de Bono. His work is now widely used in education and business. It’s a useful technique for helping groups: engage in developing and sharing ideas make better decisions about which ideas to progress align their thinking […]

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Multiple Intelligences

Multiple intelligences

Some of the most interesting psychological work carried out in the last five to ten years has focused on the issue of so-called multiple intelligences. The basic idea, developed by Harvard-based psychologist Howard Gardner, is simple. We all have access to a number of different ways of processing information, which Gardner has called intelligences. This […]

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5 ways to say no

5 Ways to say No

 I find it really hard to say no to colleagues’ requests – never mind my manager – and I feel like I’m drowning at times. Help! Ah, yes – you’re not alone. One of the biggest challenges participants talk about on our management training courses is ‘I just don’t know how to say no.’ Like […]

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Make an impact

Developing personal presence

Whether you call it a presentation or a pitch, being able to stand up and convince a number of people at the same time to support you is a key skill for anyone keen to display presence. This article explores the key dimensions of presence – what it is and how to perfect it. We […]

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Thinking about Thinking

Thinking about Thinking

Adopting different styles for more effective solutions Every day at work we face a wide variety of challenges and problems. Some issues aren’t easy to fix but – once they’ve absorbed what feels like a lot of time and energy – they are fixable. Much worse than this is when there is endless discussion and […]

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Brainy child

How do you solve a problem like millennials?

There has been quite a lot written about millennials lately, and their expectations about work and leadership. What a lot of this is saying is that they are somehow special, and therefore problematic, compared to their older, baby-booming colleagues. In this article, =mc’s Yvette Gyles, Senior Learning & Development Consultant, reviews what has been said […]

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Intelligent Leadership

Leadership: finding your style

Managing a team and maintaining – or even upgrading – their performance is a big, time consuming job, however experienced you are. NEW DATES: Leadership Skills for Managers programme, 20-21 Feb. Find out more. Supervision sessions, coaching, advice, support all take up big chunks of your time – time away from your ‘own’ work. So […]

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The Management Centre

The Innovation Value Chain in Fundraising

We have all seen companies and not-for-profits flounder because they fail to adapt to a drastically changing environment. We have also seen organisations thrive by adjusting their products or services to meet evolving consumer or beneficiary needs. But how do we make innovative changes happen within our own organisations? The Big Idea We have all […]

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Boston Matrix

The Boston Matrix in Fundraising

The Boston Matrix is one of a series of analysis tools that help you decide the effectiveness of your current fundraising portfolio. It is normally used to assess the relative contribution of various fundraising activities or donor clusters at a particular point in time. But the matrix is enormously flexible and can be used to […]

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Porter's Five Forces

Porter’s Five Forces Model in Fundraising

Michael Porter is currently the hottest (and most expensive!) management consultant in the world. He has produced a number of ‘big ideas’. But perhaps his most famous is the Five Forces model. This article will explain it. The Big Idea Michael Porter has produced a number of ‘big ideas’. But perhaps his most famous is […]

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Major donor fundraising

7 Steps of Solicitation

This article shares practical ideas on how to secure major gifts for your organisation. There are many different ‘Step’ models used by major donor fundraisers. It is simply one of a number of management tools used to provide a framework for securing major gifts. Here is =mc’s version in the table below: Step Description 1 […]

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Ansoff's Matrix

Ansoff’s Matrix

The Big Idea Defining strategic direction can be a major challenge for any organisation. Igor Ansoff, US strategy guru, developed a matrix which helps to focus your attention and resources. This matrix, commonly used in commercial settings, has been adapted by =mc to make it relevant to a wide range of not-for-profit organisations. For fundraisers […]

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Cultural Web

Culture eats strategy for breakfast

Transforming results by changing beliefs and behaviours “Culture eats strategy for breakfast” is a famous quote from legendary management consultant and writer Peter Drucker. To be clear he didn’t mean that strategy was unimportant – rather that a powerful and empowering culture was a surer route to organisational success. One of the key goals in […]

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The Management Centre

Defining your value proposition

 This download is one of a series on new ideas in strategy, based on the book by =mc directors, Bernard Ross and Clare Segal – The Strategy Workout, (Financial Times/Pearson, Autumn 2015). A couple of years ago we were delighted to be asked by UNICEF International to help them develop a case for support. The […]

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Burning platform

Create a burning platform

Urgent and important In order for people to adopt a radical strategy change they need to feel it’s important and necessary. So you need to think about how you will generate that awareness – and convey that it’s urgent and important. Unfortunately this often involves creating a pain message. A burning platform is a very […]

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