The Management Centre
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For Learning & Development: yvette@managementcentre.co.uk
For Consultancy: bernard@managementcentre.co.uk
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Insights

Evolve Housing and Support Case Study

Case study: Continuous development and managing talent at Evolve Housing + Support

(previously South London YMCA) provides a range of supported housing services for 545 homeless people Croydon, Bromley, Lambeth and Kensington & Chelsea. Over the last five years, they’ve transformed most of their properties through a £25m redevelopment programme, so that those living in them have a better chance to turn their lives around and live […]

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Making your Case

Making your case

This download is adapted from the book The Influential Fundraiser by =mc Directors Clare Segal and Bernard Ross. (Wiley, 2008) The ideas below are designed to help you shape your fundraising proposition – often expressed as a case for support – and make sure it is organised for maximum impact on the prospect or donor. […]

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MS Society

Case Study: MS Society

When Paul Amadi took up the reins as Executive Director of Fundraising at the MS Society, it was an exciting time of change. There was an ambitious, new organisation strategy. A 10 year, £100M research appeal had started. A new marketing strategy was in development… and a fundraising improvement programme was building on the outcomes of […]

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9-Fundraising-Nos

Fundraising: The Nine Fundraising Nos

Fundraisers are worried about donors saying ‘no!’ This article explores the idea developed by =mc directors Clare Segal and Bernard Ross in their book The Influential Fundraiser (Wiley 2010) that there are 9 different ways in which donors say ‘No’ and how to respond. The starting point is that No normally means “ask me a better […]

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Belbin: High Performing Teams

High performing teams: Belbin’s team roles

If you’re keen to explore more team working methods, have a look at our Project Management training page, or get in touch to ask about options for in-house training. Have you ever been part of a team, which, despite all your efforts, consistently fails to deliver? Or lucky enough to be involved in a team […]

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Giving-and-receiving-feedback

Giving and receiving feedback

Giving good feedback is an essential part of a manager’s role, not only to get the best outputs, but also to motivate and develop staff. It is doubly important when dealing with a performance challenge of some sort. But no one said it was an easy part of a manager’s job. Fortunately, there are a […]

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Effective Leadership

Leadership: 5 practices of effective leaders

In any senior manager’s career, the transition from manager to leader can be a tricky one. In any manager’s career, the transition to leader can be tricky. How do you lift yourself up from the operational to the strategic? What are the secrets to providing visionary leadership? How can you inspire and lead change in […]

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Behavioural Economics Brain

I want you to want to learn. Is Behavioural Economics the breakthrough we’ve been waiting for in L&D?

In this article, =mc’s Senior Learning & Development Consultant, Philly Graham looks at an important new framework, behavioural economics, and what it can teach us in learning & development. At =mc we are constantly reflecting on what could improve training and development initiatives, especially in terms of supporting real change in organisations. A challenge that is often cited to […]

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The Management Centre

Change and the leadership challenge in housing

Social housing needs skilled managers and strong leadership to lead others through change and protect its social purpose. Housing associations have a core social purpose – to support those in need, ensuring strong communities and to do so in a way that empowers individuals to lead healthy, happy, and secure lives. However, we know from […]

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The Management Centre

Where to focus in arts fundraising: Start, Stop, Consider

Last month 29 arts and culture fundraisers came together for the intensive, immersive – and hugely enjoyable – experience that is the National Arts Fundraising School. Three days into the 6-day programme, we asked them to reflect on three clusters of action: things they wanted to start doing things they wanted to stop doing things they wanted to consider further We’ve […]

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behavioural economics websites

10 ways to increase donations through your website

Behavioural Economics is changing our understanding of how people make decisions. While we like to think we are rationale, considered beings, the majority of our daily decisions are made quickly and often irrationally. This has huge implications for us as fundraisers, not least in the way we engage with donors making ‘impulse’ or ‘spur of the […]

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The Management Centre

5 energisers for team meetings and away days

In the blog below, Learning & Development Consultant Philly Graham shares 5 practical energisers to help bring teams together. Before you read on… if you’re fed up of enforced fun with no clear output from your standard summer away-day we want to hear from you. =mc‘s tailor made away-days for teams are more fun, more […]

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Why is your change process failing?

Why is Your Change Process Failing?

This article introduces =mc’s adaptation of Kotter’s change model, redeveloped especially for the ethical sector. Discover the benefits of using this approach, and the pitfalls of not. For those of us in the charity, public and arts and culture sectors, it’s now generally recognised that to stay relevant, to improve results, and to adapt to […]

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Building New Ideas

Building New Ideas

One good, workable idea often comes from two others being combined. For example, Johannes Gutenburg, the 15th Century inventor of the printing press, combined the idea of the pressure provided by a wine press, with the idea of the imprint put on coins in the city mint. His printing press with moveable type was a […]

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The Management Centre

Being new – 5 things you need to do

I started my new job as a consultant at =mc today. And one of the first things they asked me to do was to write a blog… So I decided that I needed to learn from my past experience of changing jobs. After all I have done this before First I noticed there are two […]

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The Management Centre

5 Lessons from the Battersea Arts Centre Phoenix Fund

In this blog, we look at Battersea Arts Centre’s Phoenix Fund campaign (born after the devastating fire in the Grand Hall) and discuss what worked well and how other organisations can learn from it. 5 Lessons from the Battersea Arts Centre Phoenix Fund The fire that devastated the Grand Hall at Battersea Arts Centre and […]

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The Management Centre

National Arts Fundraising School Alumni – our greatest challenges

In this blog, =mc Senior Consultant Philly Graham writes about the recent reunion event held for 20 arts fundraising professionals who have been on the National Arts Fundraising School (a week long residential programme run by The Management Centre). There was a great gathering of minds last week, while some of the National Arts Fundraising School alumni […]

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The Management Centre

7 things to think about when managing challenging people

In this blog =mc’s Assistant Director Yvette Gyles looks at 7 key questions to help you work out how best to manage challenging people. As a manager, one of the most difficult things to deal with is managing ‘challenging’ people, whether it’s because you don’t get on with them on a personal level, or they’re not […]

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The Management Centre

Why do projects fail?

In this blog =mc‘s Senior L&D consultant Philly Graham shares ideas on why certain projects fail and what you can do to avoid this. Why do projects fail? Depressing though it is, I think we can all say we have been involved in a project that has gone wrong in some shape or form. But […]

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The Management Centre

Being productive – 5 ways of staying on track

Dealing with a seemingly never ending to-do list and constant interruptions can seem overwhelming at times – read on to discover ways of thriving in a busy environment with this blog by Yvette Gyles, Assistant Director at =mc: Being Productive – 5 ways of staying on track Staying productive is tricky. We all have moments […]

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The Management Centre

Beyond the Induction — 5 things you need to do to help your colleague

The latest post from our new Learning and Development consultant Yvette Gyles is around what you can do to help out a new colleague. Following on from the post I wrote last week, I’ve been thinking about the support I’ve been getting in my first few days here at =mc. I’ve had great support, and […]

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The Management Centre

Don’t fundraise in India, train fundraisers in India

In this post, guest blogger John Godfrey shares his thoughts on fundraising in India.  John is a fundraising consultant and trainer in Australia, New Zealand, Singapore and India. As well he is a PhD candidate at Swinburne University, Melbourne researching HNWI philanthropists in India. He blogs and writes articles for fundraising publications including NPQuarterly Newswires. He […]

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The Management Centre

Emergency giving – a personal view

In this blog, Angela Cluff gives a personal perspective on fundraising appeals, and the impact of statistics versus individual stories on giving. It’s been a busy few days, so good to relax on the sofa, glass of wine in one hand, football on in the background and catching up on Twitter. This caught my eye. […]

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The Management Centre

Four ways to ensure learning transfer

In this blog, =mc’s Senior Learning & Development Consultant Charlotte Scott shares four ways of ensuring that the learning you’ve invested in is passed on and applied throughout your organisation. If you’ve spent time and money on training and development (or are thinking about doing so), this blog is a must-read!   Four Ways to […]

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Thinking about Thinking

How can I engage people in my change?

In this blog, =mc‘s Principal Learning & Development Consultant Charlotte Scott shares insights on how to engage staff throughout a change process, by first analysing what’s driving the change. How can I engage people in my change? Question: From Charity CEO: We are a growing organisation, and our programme work has grown significantly in the […]

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The Management Centre

How do I build a successful career journey?

In this blog, Senior Learning & Development Consultant Laura Slater shares three key ideas for creating a successful career path… How do I build a successful career journey? From Forest Ranger to Learning & Development Consultant in six years is quite a journey. It’s a journey that has taken me to exactly where I want […]

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Multiple Intelligences

How do I find out what makes my staff tick?

In this blog, =mc Director Charlotte Scott shares practical advice on how to motivate your teams. I want my team to feel motivated in their roles – what can I do? It’s generally agreed that motivation is a good thing – and a topic all managers think about at some point. Motivated staff perform their […]

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The Management Centre

Innovation in Action

In this blog, =mc‘s Assistant Director Yvette Gyles shares 5 ideas for improving innovation, and how these steps are already helping organisations such as ActionAid. We’re good at coming up with ideas in my organisation – the creative bit – but they never seem to get off the drawing board. Where are we going wrong with our […]

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The Management Centre

5 Things I learnt from my New York trip

In this guest blog we’re delighted to introduce Beth Bate, a 2014/15 Clore Leadership Fellow and Director of Great North Run Culture in Newcastle upon Tyne. She’s also an Alumna of the National Arts Fundraising School run by =mc. Find out what she thought of the School in this NAFS video blog. 5 Things I learnt from my […]

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The Management Centre

Once again charities are being accused of irresponsible behaviour towards vulnerable donors. What should we be doing to avoid this?

In this blog, =mc Fundraising expert Angela Cluff discusses the impact of the recent Olive Cooke story on charities and non-profits. Discover (or remind yourself) what works, what doesn’t, and what’s best for your donors… Whatever the truth of the circumstances behind the sad death of Olive Cooke it raises serious issues for leaders in fundraising […]

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coffee & macaroon

Behavioural Economics in fundraising: Time to get on board?

=mc director Bernard Ross and Omar Mahmoud Chief of Market Intelligence, UNICEF International presented a session at the National Fundraising Convention on behavioural economics. Below Omar Mahmoud suggests some of the issues they talked about. Based around their forthcoming book Change for Good, Using Behavioural Economics for a Better World. Behavioural economics – why it’s time for […]

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Unicorn

Is your project a zombie, troll or unicorn? Maybe it’s just confused and needs a rationale

In this blog, Assistant Director, Yvette Gyles looks at common problems with projects, and gives an overview of =mc’s approach to Project Rationale. =mc’s Systems Model outlines 3 elements in getting your project rationale right. They are: Driver: what triggered this project? Why was it initiated? Was this in response to a need (various departments […]

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Blue Ocean

Blue Ocean Strategy – A new approach to strategy and an opportunity for fundraisers?

This blog follows on from a masterclass Bernard Ross and Angela Cluff led at the International Fundraising Congress (IFC) in Holland where they were working with participants to explore a range of new approaches to strategy development. As part of this they were exploring whether a radical ‘blue ocean’ approach could help fundraisers transform their ability […]

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Laura Slater

Emerging Thoughts of an Emerging Manager

In this blog =mc Director Laura Slater looks at 3 common mindsets that new managers can unwittingly slip into – often with negative outcomes – and how to both understand and avoid them. Mindsets to avoid as an emerging manager Becoming a manager for the first time can be a confusing mix of excitement and […]

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change barriers

Barriers to a successful change process

What most holds back a successful change process? There’s lots of stuff published about organisational change and how to do it. But there’s less about why change processes don’t work or fail to gain traction. And this is a big problem both in business and in the world of charities. In a recent survey by […]

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Emotional Intelligence in fundraising

Emotional Intelligence in Fundraising – Part 2

Fundraising is about Influence – winning people over to your point of view. The starting point for influence in a not-for-profit setting should be a personal drive to achieve some wider social good. In part 1 of this this blog we concentrated on the importance of framing and organising your passion or personal motivation to help […]

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Emotional Intelligence in fundraising

Emotional Intelligence in Fundraising – Part 1

Fundraising is about Influence – winning people over to your point of view. The starting point for influence in a not-for-profit setting should be a personal drive to achieve some wider social good. To be an outstandingly successful influencer and fundraiser you need to have a real desire – a passion – for that change. […]

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Pope Francis

It’s tough at the top: What leaders can learn from the Pope and David Moyes

It’s a tough time to be a change leader. In this blog I compare the contrasting fortunes of two high profile leaders, Pope Francis and David Moyes. Over the last year these two high profile figures have had different fortunes – what can we learn from them? (This blog was inspired by, and draws on, an […]

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Six Thinking Hats

Six Thinking Hats

How to work out what’s a good idea Six Thinking Hats (6TH) was developed by internationally respected consultant Edward de Bono. His work is now widely used in education and business. It’s a useful technique for helping groups: engage in developing and sharing ideas make better decisions about which ideas to progress align their thinking […]

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Multiple Intelligences

Multiple intelligences

Some of the most interesting psychological work carried out in the last five to ten years has focused on the issue of so-called multiple intelligences. The basic idea, developed by Harvard-based psychologist Howard Gardner, is simple. We all have access to a number of different ways of processing information, which Gardner has called intelligences. This […]

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Yvette Gyles, Director

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Thank you for visiting the =mc website today.

We are all experiencing dramatic changes due to Covid-19. =mc are very much here for you and your colleagues across the non-profit sector.

All of our training programmes are now available as online learning.

Visit our Learning and Development page to find out more about our safety measures for future face-to-face training.

If you’d like to speak to an experienced consultant about the challenges you’re facing, and how online learning could help you to navigate those, contact us here or call 020 7978 1516.

Take care and stay safe,

  The Management Centre Team

Thank you for visiting the =mc website today.

We are all experiencing dramatic changes due to Covid-19. =mc are very much here for you and your colleagues across the non-profit sector.

All of our training programmes are now available as online learning.

To understand the differences between online and face-to-face learning, visit our Learning & Development page here. There you'll also find details of how we can work with you to ensure face-to-face training is run safely, when it's appropriate to do so.

If you’d like to speak to an experienced consultant about the challenges you’re facing, and how online learning could help you to navigate those, contact us here or call 020 7978 1516.

Take care and stay safe.

The Management Centre Team