The Management Centre
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The Management Centre

How do I find out what makes my staff tick?

In this blog, Principal Consultant Charlotte Scott shares practical advice on how to motivate your teams. I want my team to feel motivated in their roles – what can I do? It’s generally agreed that motivation is a Good Thing – and a topic all managers think about at some point. Motivated staff perform their […]

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The Management Centre

5 Things I learnt from my New York trip

In this guest blog we’re delighted to introduce Beth Bate, a 2014/15 Clore Leadership Fellow and Director of Great North Run Culture in Newcastle upon Tyne. She’s also an Alumna of the National Arts Fundraising School run by =mc. Find out what she thought of the School in this NAFS video blog. 5 Things I learnt from my […]

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The Management Centre

Innovation in Action

In this blog, =mc‘s Assistant Director Yvette Gyles shares 5 ideas for improving innovation, and how these steps are already helping organisations such as ActionAid. We’re good at coming up with ideas in my organisation – the creative bit – but they never seem to get off the drawing board. Where are we going wrong with our […]

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Unicorn

Is your project a zombie, troll or unicorn? Maybe it’s just confused and needs a rationale

In this blog, Assistant Director, Yvette Gyles looks at common problems with projects, and gives an overview of =mc’s approach to Project Rationale. =mc’s Systems Model outlines 3 elements in getting your project rationale right. They are: Driver: what triggered this project? Why was it initiated? Was this in response to a need (various departments […]

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Blue Ocean

Blue Ocean Strategy – A new approach to strategy and an opportunity for fundraisers?

This blog follows on from a masterclass Bernard Ross and Angela Cluff led at the International Fundraising Congress (IFC) in Holland where they were working with participants to explore a range of new approaches to strategy development. As part of this they were exploring whether a radical ‘blue ocean’ approach could help fundraisers transform their ability […]

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Laura Slater

Emerging Thoughts of an Emerging Manager

The latest =mc|Thinking blog comes from L&D Consultant Laura Slater, who looks at 3 common mindsets that new managers can unwittingly slip into – often with negative outcomes – and how to both understand and avoid them. Mindsets to avoid as an emerging manager Becoming a manager for the first time can be a confusing […]

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change barriers

Barriers to a successful change process

In this blog, =mc Director Bernard Ross (with contribution from =mc Management Consultant David Segal) looks at what factors are most likely to de-rail a change process. What most holds back a successful change process? There’s lots of stuff published about organisational change and how to do it. But there’s less about why change processes […]

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Emotional Intelligence in fundraising

Emotional Intelligence in Fundraising – Part 2

Fundraising is about Influence – winning people over to your point of view. The starting point for influence in a not-for-profit setting should be a personal drive to achieve some wider social good. In part 1 of this this blog we concentrated on the importance of framing and organising your passion or personal motivation to help […]

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Emotional Intelligence in fundraising

Emotional Intelligence in Fundraising – Part 1

Fundraising is about Influence – winning people over to your point of view. The starting point for influence in a not-for-profit setting should be a personal drive to achieve some wider social good. To be an outstandingly successful influencer and fundraiser you need to have a real desire – a passion – for that change. […]

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Six Thinking Hats

Six Thinking Hats

How to work out what’s a good idea Six Thinking Hats (6TH) was developed by internationally respected consultant Edward de Bono. His work is now widely used in education and business. It’s a useful technique for helping groups: engage in developing and sharing ideas make better decisions about which ideas to progress align their thinking […]

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Multiple Intelligences

Multiple intelligences

Some of the most interesting psychological work carried out in the last five to ten years has focused on the issue of so-called multiple intelligences. The basic idea, developed by Harvard-based psychologist Howard Gardner, is simple. We all have access to a number of different ways of processing information, which Gardner has called intelligences. This […]

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5 ways to say no

5 Ways to say No

 I find it really hard to say no to colleagues’ requests – never mind my manager – and I feel like I’m drowning at times. Help! Ah, yes – you’re not alone. One of the biggest challenges participants talk about on our management training courses is ‘I just don’t know how to say no.’ Like […]

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Make an impact

Developing personal presence

Whether you call it a presentation or a pitch, being able to stand up and convince a number of people at the same time to support you is a key skill for anyone keen to display presence. This article explores the key dimensions of presence – what it is and how to perfect it. We […]

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Thinking about Thinking

Thinking about Thinking

Adopting different styles for more effective solutions Every day at work we face a wide variety of challenges and problems. Some issues aren’t easy to fix but – once they’ve absorbed what feels like a lot of time and energy – they are fixable. Much worse than this is when there is endless discussion and […]

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Brainy child

How do you solve a problem like millennials?

There has been quite a lot written about millennials lately, and their expectations about work and leadership. What a lot of this is saying is that they are somehow special, and therefore problematic, compared to their older, baby-booming colleagues. In this article, =mc’s Yvette Gyles, Senior Learning & Development Consultant, reviews what has been said […]

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Intelligent Leadership

Leadership: finding your style

Managing a team and maintaining – or even upgrading – their performance is a big, time consuming job, however experienced you are. Supervision sessions, coaching, advice, support all take up big chunks of your time – time away from your ‘own’ work. So the question is, how can you maximise the positive impact you have […]

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Boston Matrix

The Boston Matrix in Fundraising

The Boston Matrix is one of a series of analysis tools that help you decide the effectiveness of your current fundraising portfolio. It is normally used to assess the relative contribution of various fundraising activities or donor clusters at a particular point in time. But the matrix is enormously flexible and can be used to […]

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Porter's Five Forces

Porter’s Five Forces Model in Fundraising

Michael Porter is currently the hottest (and most expensive!) management consultant in the world. He has produced a number of ‘big ideas’. But perhaps his most famous is the Five Forces model. This article will explain it. The Big Idea Michael Porter has produced a number of ‘big ideas’. But perhaps his most famous is […]

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Major donor fundraising

7 Steps of Solicitation

This article shares practical ideas on how to secure major gifts for your organisation. There are many different ‘Step’ models used by major donor fundraisers. It is simply one of a number of management tools used to provide a framework for securing major gifts. Here is =mc’s version in the table below: Step Description 1 […]

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Ansoff's Matrix

Ansoff’s Matrix

The Big Idea Defining strategic direction can be a major challenge for any organisation. Igor Ansoff, US strategy guru, developed a matrix which helps to focus your attention and resources. This matrix, commonly used in commercial settings, has been adapted by =mc to make it relevant to a wide range of not-for-profit organisations. For fundraisers […]

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Cultural Web

Culture eats strategy for breakfast

Transforming results by changing beliefs and behaviours “Culture eats strategy for breakfast” is a famous quote from legendary management consultant and writer Peter Drucker. To be clear he didn’t mean that strategy was unimportant – rather that a powerful and empowering culture was a surer route to organisational success. One of the key goals in […]

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The Management Centre

Defining your value proposition

 This download is one of a series on new ideas in strategy, based on the book by =mc directors, Bernard Ross and Clare Segal – The Strategy Workout, (Financial Times/Pearson, Autumn 2015). A couple of years ago we were delighted to be asked by UNICEF International to help them develop a case for support. The […]

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Burning platform

Create a burning platform

Urgent and important In order for people to adopt a radical strategy change they need to feel it’s important and necessary. So you need to think about how you will generate that awareness – and convey that it’s urgent and important. Unfortunately this often involves creating a pain message. A burning platform is a very […]

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Philly Graham Consultant

Quiz: Could you cut it as a consultant?

Consultants are often asked to undertake a wide range of activities. This quiz is designed to give you an insight into the kinds of general challenges you might be asked to face as a consultant in the non-profit world. It was developed by the management consultancy team here at =mc partly for fun – but […]

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Emotional Intelligence

Emotional intelligence at work

This article relates to our Emotional Intelligence (EI) training programme. It introduces some key elements of emotional intelligence to help you enhance your performance by being more confident, and in control of your emotional responses to situations in the workplace. What is emotional intelligence? The term Emotional Intelligence (EI) is increasingly well known and often […]

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Change Management - The 5Cs

Change management: the 5Cs of change response

Change management: the 5Cs of change response   Over the years =mc has carried out a significant body of research and change work with a wide range of not-for-profit organisations. And we’ve found there are five core reactions to change, that we call the 5Cs. To be an effective change manager you need to understand […]

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Good to Great

Good to Great

“Good is the enemy of Great” is the opening of one of the most influential books in contemporary management thinking. As an opening it’s pretty arresting – maybe not up there alongside “A spectre is haunting Europe” or “In the beginning was the word” – but nonetheless powerful. And although originally written about businesses, the […]

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NSPCC

Case study: Driving innovation and knowledge management at the NSPCC

NSPCC has an extraordinary achievement behind it – the transformational Full Stop campaign. But they are committed to stepping up to the next level of performance with a new fundraising target and strategy to ensure they deliver on their commitment to children. This case study explains how =mc helped develop an integrated innovation programme- including […]

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Macmillan logo

Case study: Growing Fundraising Talent at Macmillan Cancer Support

This case study looks at how a tailored version of The Influential Fundraiser programme has helped almost 300 fundraisers have impact in supporter relationships. Fundraisers at The Prince’s Trust and Marie Curie have also benefited from their own bespoke versions of this training, with the programme being delivered 25 times for them collectively! Find out […]

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Housing and Care 21

Case study: Housing & Care 21

Driving culture change at Housing & Care 21 Housing & Care 21 are the UK’s largest non-profit care provider and a national leader in providing innovative, affordable housing for older people. Their strong belief that later life should be happy and fulfilling, has lead to them supporting over 28,000 people across the UK with essential […]

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Plan International

Case study: INGO management development at Plan International

Plan International – Developing international NGO staff Plan International is one of the world’s largest development organisations. Founded in 1937, Plan’s original focus was providing food, accommodation and education for children affected by the Spanish Civil War. Today, Plan raise over US$500 million every year to support its work in 49 developing countries. Their vision […]

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Marie Curie

Case study: Spreading the legacy message in Marie Curie

Marie Curie is one of the UK’s largest national charities, providing care and support for people living with any terminal illness, and their families. They’ve been carrying out this vital work for over 65 years – and last year alone cared for over 40,000 people across the UK. Challenge In 2015 Marie Curie Cancer Care […]

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The Management Centre

Case study: Organisational integration at The Manchester Museum

The Manchester Museum is unique. In no other university can you find such an encyclopedic compendium of human creativity from every corner of the globe, alongside evidence of the evolution of the planet over the last 4.6 billion years. Breaking down silos was a key goal and =mc was able to help in a number […]

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RSC

Case study: Developing the Royal Shakespeare Company’s Leadership Culture

The Royal Shakespeare Company (RSC) is one of the most famous theatre companies in the world. They work to connect people around the world with Shakespeare through innovative and distinctive theatre and education. As well as Shakespeare’s work, they also produce bold, ambitious work with living writers, actors and artists. This includes the multiple award-winning […]

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Gateway housing association

Leading Gateway from Good to Greatness

Gateway Housing Association is the largest provider of sheltered housing in Tower Hamlets. Their name came about because of their unique role in supporting people in a borough which has, throughout history, been a ‘gateway’ for migrants coming to live and work in London. It also reflects their core belief that decent affordable housing is […]

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HIV AIDS Alliance logo

Case study: HIV/AIDS Alliance develop a country strategy for Uganda

  In 2007, the Uganda country office of The International HIV/AIDS Alliance was a new and growing programme with great potential. In need of a country strategy, but with little time to spare on it, they called on =mc. Two years on, and the Uganda country office is ahead or on target for all of […]

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Birmingham Hippodrome

Case Study: Birmingham Hippodrome

Birmingham Hippodrome raises £1m for Stage Appeal with help from =mc The Birmingham Hippodrome started an appeal in Spring 2012 for a major capital appeal to fundraise £1m towards the cost of replacing their 30 year old stage. They had gathered some key customer data and needed some high level expertise help to analyse the […]

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JDRF logo

Case Study: JDRF boost their major donor fundraising

  Juvenile Diabetes Research Foundation (JDRF), the world’s leading charitable funder of type 1 diabetes research, has a strong base of supporters, many of whom are motivated by their direct affinity with the cause. They also have a major donor fundraising programme, sustained by some highly motivated volunteers. The volunteers are often involved in networking […]

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Canal and River Trust

Case Study: Canal & River Trust

New charity: new donors – setting up a major donor fundraising programme from scratch Formerly British Waterways, the charity Canal & River Trust (CRT) was launched in 2012. It is responsible for maintaining 2,200 miles of historic canals, rivers, docks and reservoirs, as well as museums, archives and a large collection of protected structures. CRT […]

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UNAIDS logo

Case study: Capacity building for UNAIDS

UNAIDS is the leading UN organisation in the global response to HIV, bringing together the efforts and resources of ten UN system organisations. Across its programmes, partnerships with local NGOs and community based groups are key to successful delivery. Challenge Partners in West and Central Africa have limited resources and are reliant upon a few […]

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