The Management Centre
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Insights

The Coaching Approach to Leadership

You step up – I’ll step back: the coaching approach to becoming a leader

=mc Director Laura Slater blogs on the benefits of using the ‘coach approach’ with your teams. Here at =mc we know that stepping into leadership is a big deal. As you become more senior in an organisation, an exciting aspect of moving up is being able to actually set the direction for your team or department – […]

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Assertiveness at work

I’m Ok, You’re Ok – Assertiveness at work explained

Being assertive at work can be really hard, and this is something many people struggle with. Our insecurities, perceived weaknesses, motivations and goals can all stop us from being assertive when we need to be. In this article, Charlotte Scott explains why we need assertiveness, what it actually is, and how to be assertive. Why […]

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Delegating effectively

Management essentials – how to delegate effectively

Being a manager means taking on more responsibilities and also letting go of others. However, as much as we know delegation is a good thing – we still struggle to do it well. Delegation provides your team with learning opportunities, development projects, balances workload and gives room for new insights. As a manager though you […]

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Is your project a zombie, troll or unicorn? Maybe it’s just confused and needs a rationale

In this blog, Director, Laura Slater looks at common problems with projects, and gives an overview of =mc’s approach to Project Rationale. =mc’s Systems Model outlines 3 elements in getting your project rationale right. They are: Driver: what triggered this project? Why was it initiated? Was this in response to a need (various departments need […]

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The Management Centre

5 Ways to say No

 I find it really hard to say no to colleagues’ requests – never mind my manager – and I feel like I’m drowning at times. Help! Ah, yes – you’re not alone. One of the biggest challenges participants talk about on our management training courses is ‘I just don’t know how to say no.’ Like […]

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The Management Centre

How do I find out what makes my staff tick?

In this blog, =mc Director Charlotte Scott shares practical advice on how to motivate your teams. I want my team to feel motivated in their roles – what can I do? It’s generally agreed that motivation is a good thing – and a topic all managers think about at some point. Motivated staff perform their […]

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challenging behaviour at work

7 things to think about when managing challenging behaviour at work

In this blog =mc Director Yvette Gyles looks at 7 key questions to help you work out how best to manage behaviour at work. As a manager, one of the most difficult things to deal with is managing ‘challenging’ behaviour, whether it’s because you don’t have a good personal connection with that person, or they’re […]

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The appraisal is dead. Long live the appraisal.

=mc Director and L&D specialist Yvette Gyles blogs on the pros and cons of appraisals… Many of us have had to adapt to changes to hybrid or home working in the last couple of years. Whether it’s affected you directly or indirectly, our working patterns and processes have been disrupted. Add to that an increasingly […]

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failed resolutions

Failed resolutions? Here’s how to break the habit.

I’m a resolution failure. It is highly likely you have already broken your new years resolution, along with almost everyone else. And it seems to me (admittedly from chats and straw polls, this isn’t science) that almost every year resolutions tend to be about mind, body, and not drinking the good stuff. Maybe because we make these promises […]

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4 strategies to help manage your project stakeholders

It is a principle universally acknowledged that projects often fail because of people. If you can manage your stakeholders, you have a much greater chance of success. The life of a project manager is a tricky one. A constant balancing act – trying to keep your project on track, to time, to budget, with excellent […]

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Management is for softies – but it gets solid results: Bob’s story

When we put together management training, we like to involve potential participants in the design. This co-creation approach has some real benefits – participants are engaged early on, and we can understand exactly what their management challenges are and ensure the training is tailored to meet their needs. We also find out what their teams […]

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The Management Centre

Need an energy boost? Check your batteries

Coming back to work after a Summer break can be hard. And whether or not you’ve been away, the effects of the days getting shorter and nights getting longer can leave you feeling drained. Do you feel like you aren’t working at full power? Then take these two steps to boost your energy… 1. Get […]

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Woman celebrating with fist in the air

The Essential Guide for New Managers

7 Common problems for emerging managers – and how to overcome them Stepping into management is fantastic – sort of. A huge achievement and a massive career change, yes – but which for most of us is also pretty daunting. You’ll find plenty of blogs and articles online to help with the change, but where […]

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4 lightbulbs hanging and 1 swinging

Why we need Project results: Demystifying outputs and outcomes

Project management is an essential skillset, helping people to scope, plan, deliver and evaluate their projects. Core to great project management is having well defined project results. On our popular Project Management programme we get a lot of questions about results, especially when scoping a project. These questions tend to focus specifically on how to […]

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Henley Business School

Case Study: Henley Business School

Enabling collaboration through a common approach to project management The University of Reading is ranked in the top 1% of universities worldwide with 17,000 students from 150 countries. It is famous for its research in business, agriculture and meteorology. Introduction In 2008 the Henley Management College became part of the University of Reading, in a […]

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Social styles Big Idea

Do you need to influence someone? Get on the same page

What’s the Big Idea? If you want to have a good relationship with your colleagues, managers and leaders at work, the best thing to do is to perform your job well. But there will be times when you need to actively influence someone – to get help or resources, to get buy-in for your ideas, […]

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Intelligent Leadership

Leadership: finding your style

Managing a team and maintaining – or even upgrading – their performance is a big, time consuming job, however experienced you are. Supervision sessions, coaching, advice, support all take up big chunks of your time – time away from your ‘own’ work. So the question is, how can you maximise the positive impact you have […]

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Managing Project Stakeholders

Help! I need to manage my stakeholders and I don’t know where to start. As a project manager it’s important to know and understand who your stakeholders are and how to manage your relationships with them. People can make or break a project so handling your stakeholders well is essential. At =mc we define stakeholders […]

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build confidence

2022: forget the resolutions, build your confidence instead

January is traditionally a time of looking forward and looking back. A time to consider the challenges – and failures – of the year before. To set resolutions and plan for a better year ahead. Full of good intentions, these resolutions are usually broken by the end of the month. I have never been a […]

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Uncertainty

Redeployed, restructured, returning – how to manage in times of uncertainty

Accelerate learning to help your team through the challenges Lockdown may be easing here in the UK, but things are going to be tough for a while for charities and non-profits. Some organisations have restructured their teams and services to meet emerging and emergency needs. Some people are returning from a period of furlough, into […]

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The Management Centre

Building resilience – it’s a journey

It’s a strange new reality that we’ve all been plunged into since Covid-19 reached our shores. With 14 weeks of lockdown under their belts in the UK people are starting to discover how resilient they feel. And let’s be clear about that: resilience is not something absolute, that you either are, or are not. Resilience […]

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distance manager

8 Top tips for managing at a distance

Managing a remote team of people – who are not sitting anywhere near you and may not even be in the same time zone – can be a huge challenge. How do you make sure out of sight isn’t out of mind, especially when you might have been used to seeing at least some of […]

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The Management Centre

For every yes there is a no

Sound confusing?! In this short video, =mc consultant Georgina Wright explains why saying yes to everything at work doesn’t actually pay off in the long run. Consider the options, and make a conscious decision. For further tips, tools and models to help you make the most of your time, take a look at the related […]

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Fight or flight

Difficult conversations – facing them, not reacting to them

It is a universal truth that during our working lives, we will not always agree with our colleagues. There are always going to be times when we need to have difficult conversations or overcome tricky differences. Here is an example: Recently I had a catch up meeting for a project I’m working on. There was […]

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seedling

I’m the boss now! Top tips for new managers to make a successful transition into management

Moving into your first role as a new manager is a big deal. In fact, it’s probably the biggest step you can take in your career. Once you’re on the management ladder, climbing it gets easier with time and practice. But the first step is fraught with challenges and difficulty. With so much change happening […]

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Video graphic

Match your body language and tone of voice to your words for more impact

This video explains how the three elements of face to face communications (as researched by Albert Mehrabian) work together to deliver your message. Using a mismatch of body language and tone compared to your words can lead to your message being lost or misconstrued. Match all three to have the biggest impact. Laura Slater, =mc […]

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Leaders - what is your style?

Leaders – who do you think you are?

In this blog, =mc Director Charlotte Scott asks leaders to take a look under the rock… Leaders who want to do the very best for their team and organisation tend to have some awareness of their impact on their teams already. Especially in the charity, social and public sectors. We like to think that we […]

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Ethical Leadership lightbulb

A conversation on ethical leadership – with Cassie Edmiston

Leadership in fundraising organisations Leadership. It’s a big word and covers so many things. And it feels like the very notion of leadership is changing, morphing and growing. Being a charity leader means much more than simply being the boss, holding a senior position in an organisation, and calling all the shots. And there are […]

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Phone notifications

Wasting time – it’s such a waste of your brain!

Time management. It’s a popular topic in management training. Whichever way you look there is something else demanding your attention and therefore your time – and it can feel like drowning. To compensate we set up many systems to do the time management for us: email, diaries, shared calendars, spreadsheets, trackers, applications, phone alarms, meeting […]

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Ruby Bayley-Pratt

The Assertive Fundraiser – an interview with Ruby Bayley-Pratt

It’s an interesting and challenging time in the world of Fundraising. Never before has there been such intense scrutiny on equality, fairness and safeguarding. In the wake of the #metoo movement people are speaking up and asserting their rights. Diversity is being recognised for its importance. However, making yourself heard and recognised is not always […]

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When training is not the right answer

Fresh from her session on assertiveness with Ruby Bayley-Pratt at this years Institute of Fundraising Convention, =mc Director Yvette Gyles offers insight into why training is not always the solution. When we get calls asking us to come in and provide mandatory training for all staff / managers / leaders in order to ‘fix’ them, […]

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Lead without answers

How to lead without having all the answers

In this blog, =mc Director Yvette Gyles shares the secrets of leading without knowing everything. Recently, I have been running a lot of training programmes for Future Leaders. These are experienced managers or experts, looking to develop their leadership capability. Sometimes they have people management responsibility, and sometimes they need to lead people through influence […]

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Mentor

Mentoring – a gift that keeps on giving

Over the course of my career I have been very fortunate to have support from some brilliant people. I genuinely would not be where I am today without the input, insight and inspiration from my mentors – and indeed, my mentees. A mentor can be defined as simply as ‘an experienced and trusted advisor’. But […]

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Paperclips

Design your own training programme

Investing in developing your team or your whole organisation is a bold commitment. Choose the right training and it can help you improve productivity, achieve more goals and make a lasting difference to working life. Get it wrong and you’ve invested money from the shrinking (or non-existent) L&D budget and simply opened a can of […]

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Pens

Developing teams for high performance during times of change

I’ve been working with managers and leaders in public sector organisations for some time now. It’s still a bleak picture for many: a lack of central funding and increasing demand means crucial services are under more and more pressure. In nearly every programme I’ve delivered I have been asked to help managers with leading their […]

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Wealden DC

Interview with the Internal Consultant

Working in local government has never been so tough. The economic, political and social context means more and more services are feeling the strain. The outlook is a bit on the bleak side, with damning reports from the UN on UK austerity highlighting a disconnect between policy and reality. For many leaders of councils, this […]

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Reflective-practice

Unlock your potential – get reflective

How many times have you felt the stirring ambition to learn a new skill, get better at something, change your habits or behaviours? You enthusiastically book yourself on the next course that promises to give you all the new-fangled knowledge, skills and abilities that you desire. Or perhaps you order that new self-help book from […]

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The Management Centre

The Gift of Giving

The festive season is upon us and the annual question of gifting etiquette looms ever present. Work colleagues – do you give or not give? How much should you spend? Are you going with silly or serious? Is it appropriate? Phew. What a minefield. So what can you give that won’t cost you a penny […]

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The Management Centre

‘Tis the season to party – and polish your presence

Walk down any UK high street at this time of year and you will be bombarded with seasonal offers, treats, ideas and temptations. And one thing that always stands out in the shop windows is the vast amount of glittery dresses and sequined jumpers. It is the party season! Office parties, team parties, events for […]

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Snowman

=mc’s Seasonal Survival Guide

For your final =mc insight of the year, we sought advice from the leader of one of the biggest enterprises known to wo/man. Among other things, this inspirational figure is responsible for running a worldwide manufacturing and distribution service as well as maintaining a large and demanding supporter base. He manages a team of thousands […]

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