The world of fundraising is changing. More and more supporters are being turned off by clichéd direct mail packages, their in-boxes are filled to bursting with bland e-newsletters, and they can’t bear to listen to another dull speech over a bad chicken meal at a crowded fundraising gala.
Instead supporters want authentic, one to one, personal contact that inspires and motivates them to support a cause. They want messages targeted to them that match the way they think and feel. They want emotionally intelligent fundraisers who understand the way they make decisions.
=mc founder’s Clare Segal & Bernard Ross’ book The Influential Fundraiser (Wiley 2008) explains how you can give donors what they want. It details lessons gleaned from 15 years of practical fundraising experience plus leading edge research in psychology and neurology. The book is accompanied by a seminar that’s been run in almost 20 countries form Australia to Argentina and from China to Canada. Together the book and the seminar can provide you with the skills to inspire and motivate – to influence. To find out more, take a look at The Influential Fundraiser training programme.
The book and seminar isn’t just about work with donors. It’s also for you if you have to win over colleagues, board members, or uncertain supporters to your mission. Above all it’s for you if you are being asked to achieve challenging results and so need access to higher-level skills to communicate and share your important cause.
This article shares an overview of the model developed by =mc.
We’ve tested all the ideas and tools through our work coaching fundraisers worldwide. This work, plus our wider researches, has enabled us to develop a systematic approach to influence that’s suitable for fundraisers.
Although the model is systematic it’s not a simplistic or mechanistic. Instead it’s built around a flexible and powerful approach that takes you through five stages in influence. These involve what we call the 5Ps – Passion, Proposal, Preparation, Persuasion and Persistence.
You’ll notice that we represent the model as a set of cogs. The cogs metaphor illustrates the point that:
Below we take you through this interlocking model outlining the purpose of each stage and the skills and abilities you’ll need to develop. We also offer guidance on where in the book you can find the answers to specific challenges for example, how to decide exactly what you want from a situation, how to build rapport with ‘difficult’ people, how to handle ‘no’ and how to create an impact with a group of 5,000. You can use this section as a reference source if you’re not sure where to look for an insight into a particular issue.
Our work on influence suggests there are distinct stages to go through on the way to successful influence. We’ve clustered these under the 5Ps.
Success in influence begins with your Passion for the cause. One element of this is emotional engagement. If the cause doesn’t excite and enthuse you why should it work for anyone else? An anchor is a great tool to help you recall and use a suitable emotional state. You can find out more about that here: Anchors: gaining resourceful states.
And you also need emotional intelligence to focus and organise your engagement. See Emotional Intelligence in Fundraising – part 2.
Your own passion is, however, only half the battle. You need to also enlist donor passion. This involves understanding their motivations and addressing their concerns – technically called hygiene factors.
Finally think about your personal brand. How do you need to come across in this situation with this donor or audience- calm, passionate, thoughtful, senior? What behaviour would convey that brand?
A Proposal is a way of defining both the problem you’d like the donor to help with and your preferred solution.
Your Proposal should be one that people can engage with and respond to. A starting in fundraising is often a written document – a case statement or case for support. You can consider four key ways to present your case. These relate to different psychological preferences we all have.
Influence is a messy process. Even so, that’s no excuse for woolly thinking. Preparation allows you to plan ahead for different eventualities and possibilities. That way you minimise the need to think on your feet in possibly mission-critical situations.
Preparation involves lots of hard work. To prepare well you need:
Persuasion is about understanding the psychological preferences and filters that will encourage your donor to say “Yes.” (Or reinforce their possible “No.”) The key is to respond flexibly and creatively to donors’ needs and interests. The three chapters that might help here are concerned with:
To be a successful influencer you need to know when to keep going with a course of action – and when to change and adapt. Persistence involves developing the ability to demonstrate this intelligent flexibility.
You’ll soon notice that people say “No” in one of nine different ways. Here’s a list and how to deal with them: The Nine Fundraising Nos
You might also need help when you feel low energy and disheartened. Try contacting your mental mentors. Who would you have as your mentor if you could have anyone? And what advice would they give you?
Finally review every transaction with a simple framework:
To talk to us about your influencing challenges and whether training could help, contact Laura Slater, Director on l.slater@managementcentre.co.uk or call 020 7978 1516.
Jules specialises in fundraising, presentation skills and leadership development. She spent nine years working in the commercial world before becoming Deputy Director of Fundraising & Marketing at one of...
More
Laura specialises in project governance and management, as well as leadership and management development. Laura has 8 years’ experience in the charity sector, in particular developing and delivering regional...
More
